I was shocked to find this morning, having provided the necessary bank account details, credit card security and telephone/email verification that we had been arbitrarily refused an account, the reason given:
"It has come to our attention that your desired use of Amazon Payments may be in violation of our Acceptable Use Policy or User Agreement"What shocks me is that I provided very scant information as to what we planned to to with our Amazon Payment's account.
This snap decision highlights the powerful position that a few dominant technology businesses hold over small enterprises, advocacy and research groups alike.
I have asked Amazon for clarification.
Amazon have responded with my request for clarification. It seems the refusal was due to their terms and conditions, which prohibit the sale of non-physical goods. Since our website wasn't selling any physical goods, we were refused an account.
This explanation makes a lot of sense, and I wonder whether it might not be in everyone's interests for Amazon to be clear in their letter of refusal the reasons for refusal.
Without an explanation the decision looks, as per the title of this blog post, arbitrary and Orwellian.